At Thanet Cars and the Cab Call Centre we have always led the field when it comes to the technology used. Long gone are the days of radio taxis, we first went onto a computerised data system in 1994 and since then have updated regularly until in 2004 we teamed up with Cab Despatch Ltd.
The Cab Despatch System is an industry leading software designed specifically for the taxi trade and developed with taxi companies.
It gives us a fantastic array of facilities both in the booking offices where all the work is taken quickly and accurately and then either automatically despatched or manually; dependant on choice. It enables the office staff to see what cars are where, suggests correct waiting times and also has numerous reports to assist the accounts and marketing sections of our business.
The system has integrated Sat Nav for drivers to be able to find those out of the way addresses and a tracking facility so the office always know where they are both for customer service needs as well as for safety.
It offers our customers many ways of booking their car in addition to telephoning. With this system they can get call back or text back so they know when their car is approaching, it sends the customers the cars details so they know what car to look out for. Used in conjunction with the Thanet Cars app there is not a more customer friendly system available, our staff are helpful and our drivers Ambassadors for the company.